Refund Policy: You can get a 95% refund (5% cancellation fee) if you cancel 24 hours before your booking. You can reschedule your booking more than 24 hours before your scheduled time. If you show up late for your assigned time for your game you will not be allowed to enter the game, and no refunds will be issued.
Terms & Conditions
1. Website Use & Security:
1.1 You accept that the internet is not fully secure. Coastal Initiative LLC dba Escape Tybee (the Company) will take appropriate steps to protect the security of any payment card information though the Company shall not be liable for any damages that you may suffer as a result of the loss of confidentiality of any such information.
1.2 The website www.escapetybee.com is owned and operated by the Company. The Company holds the rights to amend or vary these Terms and conditions including any of the contents of the website from time to time at its sole discretion without prior notice.
1.3 The Company shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.
2.1 Nothing in these terms and conditions is intended to affect your statutory rights.
2.2 Due to the nature of our business and the games, no recording or photo can be taken inside the game rooms
2.3 The company has the right to email you from time to time with offers and promotions.
2.4 The Company is entitled to charge the guests for any damage, which is intentional or not, for any damage caused by the misuse of items or to property and belongs to the Company.
2.5 While on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behavior, and cooperate with our employees directions when directed.
2.6 The Company does not tolerate any kind of bullying or harassment towards its employees. If necessary we will contact law enforcement officers.
2.7 It is recommended that you arrive 15 minutes prior to your schedule booking time.
2.8 No food or drinks are allowed in any of the the Companies game rooms
2.9 No cell phones, recording devices, or cameras are allowed in the Companies escape game rooms.
3.1 All games, bookings, and information for our Games is in the English language only
3.2 Only person(s) who are at least 16 years of age are permitted to book an Escape Game
3.3 It is your responsibility to confirm that any game issued to you are accurate.
3.4 Games may not be transferred or resold for commercial purposes or at a premium. If a game is transferred or resold in breach of this condition, the bearer of the game or the person claiming the right to attend the event will be refused admission to the game.
3.5 You are responsible for entering all your information in the booking system correctly.
3.6 You will receive a confirmation email of your booking.
3.7 Online bookings can only be made 1 month in advance, exceptions may be entertained by contacting the Company directly via email.
3.8 A booking becomes a no-show and entry will be declined if the any member of the party arrives 15 minutes or more after the scheduled start time. In such a situation the money is not refundable and the booking is not changed.
4. Price & Payment
4.1 Pricing information is available on the Booking section of the website
4.2 Full payment is required at the time of booking.
4.3 Escape Tybee Game rooms are live events, so once the booking is confirmed, refunds, cancellations or reschedules will not be reimbursed unless you contact us more than 24 hours before booking. There is a 5% cancellation fee or we can rebook if you give us more than 24 hours notice.
5.1 You can contact us either by phone at 912-289-7725 or email at [email protected]
6.1 People under the influence of alcohol or unprescribed drugs might be turned away and their game will be stated as no show, and no refunds will be given
6.2 Persons who refuse to obey rules or act with rough behavior which results in damage to our props, our building, or our furniture may be charged repair/replacement fees for items damaged.
6.3 Each Escape Tybee Game player will be receive instructions before the game by their assigned Game Master. After learning the rules of the game, each player will participate in the game at their own risk, and Escape Tybee is not liable for any damages caused by game room misuse or not following the rules described before the game, and as are spelled out in the waiver the participates sign prior to the game beginning.
6.4 Children ages 0 to 15 have to be accompanied by at least 1 adult per game.
6.5 We suggest you wear comfortable clothing for the Escape Game.